MISSION STATEMENT 
To provide Virginians high quality healthcare and supports by coordinating the benefits of Medicare and Medicaid into a single, person-centered program.

 

OVERVIEW 
Commonwealth Coordinated Care is a new initiative to coordinate care for individuals who are currently served by both Medicare and Medicaid and meet certain eligibility requirements. The program is designed to be Virginia’s single program to coordinate delivery of primary, preventive, acute, behavioral, and long-term services and supports. In this way, the individual receives high quality, person centered care that is focused on their needs and preferences.

 


The goals of this initiative include: improved quality and health outcomes, streamlined Medicare and Medicaid requirements, increased accountability, reduced burden for enrollees and providers, providing care in each individual’s setting of choice, and reduced avoidable services. Supplementary benefits will include care coordination, interdisciplinary care teams, and person-centered care plans.

 

For more information about the Virginia Medicaid "CCC PLUS" program, please click on the words, CCC PLUS highlighted herein or the appropriate bar below, by participating Insurance Company:

If you're having issues with your Consumer Directed Services account or payroll from PPL, please call your insurance company (who's phone number and care manager's name should be on the back of the insurance card that they mailed out to you) to see if your authorizations have run out.  If you do not know who your insurance company is, please call the Comfort Facilitators rep. assigned to you and ask them which company is assigned to you.

 

Please note that if your authorizations has ended, it is the insurance company assigned (one of the aboved) to your case that has to put the authorization back in system which updates PPL's system who cuts checks.  Normally, when authorizations run out, it the insurance company is awaiting documentation from the Service Facilitator (to speed up the process, call the rep. assign to you and let them know as the insurance company may not have advised us yet).  If there's a Medicaid issue, you may need to contact Medicaid to recertify your account which is normally required annually.  (PPL is only the payroll company and does not know the status of one's authorizations, so please do not expect them to give you the correct information as they do not know the status of the insurance company and/or Service Facilitator's process on your account.

 

ALL REQUESTS FROM THE INSURANCE COMPANIES FOR DOCUMENTATION MUST BE SENT VIA FAX OR EMAIL... PHONE REQUESTS ARE NOT GUARANTEED AN IMMEDIATE RESPONSE... MOST REQUESTS ARE ANSWERED WITHIN 3 BUSINESS DAYS.

 

Also, under the new guidelines, you can not opt in and/or out from one insurance company to another unless you're still in the open enrollment period... you must wait until open enrollment, which is in October 2018.

Click on Logistacare Link above to go to their website.

 

Contact Us Today!

Contact Numbers and Emails:

 

OWNER:

Charlotte@ComfortFacilitators.com

PHONE:  804/381-7199

 

RECEPTIONIST: (Open)

Info@ComfortFacilitators.com

PHONE:  804/212-2044 

 

HOME VISIT REP./SF:

Audrey@ComfortFacilitators.com

PHONE:  804/201-0408

 

HOME VISIT REP./SF:

Cynthia@ComfortFacilitators.com

PHONE:  804/277-1727

 

HOME VISIT REP./SF:

Jah@ComfortFacilitators.com

PHONE:  646/314-1205

 

HOME VISIT REP./SF: (Pending)

Jasmine@ComfortFacilitators.com

PHONE:  804/212-2044

 

HOME VISIT REP./SF:

(Charlottesville)

Tonya@ComfortFacilitators.com

PHONE:  804/506-1499

 

HOME VISIT REP./SF:

Yani@ComfortFacilitators.com

PHONE:  804/593-6293

 

 

MESSAGING LINE:

If no one answers...

PLEASE LEAVE A DETAILED MESSAGE AND SOMEONE WILL GET BACK TO YOU ASAP.

PHONE:  804/212-2044

Hours of operation:

Mon. - Fri. 9a - 6p

(If you know who your "Home Visit Rep./SF is, they're often available to you seven (7) days a week and outside normal business hours.)

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